Shipping & Returns Policy

Shipping and Handling

We ship all orders, domestic and international, from within the United States. It is our aim to offer the personalized customer service we are known for, while also bringing you the fast shipping times and guaranteed secure delivery of a much larger company. We offer USPS or FedEx delivery. FedEx shipping requires a street address instead of a PO Box address for delivery. Generally, orders ship within 48 hours, Monday through Friday (PST). Please note we do not ship on weekends.

 

During holiday and special discount sales, it may take up to four extra days to process your order. To find out more about special offers, be sure to sign up for our newsletter online.

 

When your order ships you will receive an e-mail notification that includes USPS or FedEx tracking information so you can track your package. Also included is a link where you can check the shipment status.

 

All products are individually bubble wrapped. Your order is mailed in a padded envelope, or box, depending on the size of your order. FedEx provides insurance and full tracking from the moment your order leaves our warehouse. We recommend you ship your order with FedEx. If you choose USPS shipping, we recommend Priority Mail because it includes insurance coverage against loss or damage. If USPS loses or damages your order you will need to contact USPS directly. We are not responsible for lost or misdirected packages.

 

All international orders are shipped via FedEx or via USPS International. FedEx provides the most secure shipments available, with full tracking, package insurance, and customer service options. We actively work with FedEx to update our shipping forms and codes to enable safe and final shipment to countries outside the U.S.

 

We cannot be responsible for packages held, tampered with, refused, or returned from customs in your country. There are no refunds or replacements for orders lost after leaving the United States or confiscated or refused by the customs department in your country. Please note we do not calculate, charge or assume charges for VAT, duty or import taxes that may apply for international shipments.

 

Returns and Refunds

Please note: We do not accept returns or offer refunds for our Hand Sanitizer.